First Impressions

First impressions are crucial – whether we like it or not our first impression can be a make-it or break-it.  From your business to personal life, you get one shot at this and you should always bring your best.  I was recently at my son’s open house at his middle school (he is going intoContinue reading “First Impressions”

Customer Temper Tantrums

What is up with the way people react to the word “NO”? Every time I am put in a position to uphold to a policy the first response I get lately is “Your treating me less than human” or “Your treating me as a 3rd class citizen” – What? Why is it that when peopleContinue reading “Customer Temper Tantrums”

RESPECT

I was watching TV and a commercial came on from a local TV station. It showed two males discussing their new talk show that would air this fall. The two were dressed in casual jeans, a tee shirt, and a suit coat. Suddenly, their female co-host entered in a very casual short skirt and tightContinue reading “RESPECT”

Customer Service – not a job task, it’s a mindset!

I was running late trying to rush to the mall to purchase a couple of pairs of jeans for my boys. I hate going to the mall when I don’t have a lot of time to shop and look around. It’s also never a good idea when I have two very hungry and tired littleContinue reading “Customer Service – not a job task, it’s a mindset!”