Customer Temper Tantrums

What is up with the way people react to the word “NO”? Every time I am put in a position to uphold to a policy the first response I get lately is “Your treating me less than human” or “Your treating me as a 3rd class citizen” – What? Why is it that when peopleContinue reading “Customer Temper Tantrums”

Customer Service – not a job task, it’s a mindset!

I was running late trying to rush to the mall to purchase a couple of pairs of jeans for my boys. I hate going to the mall when I don’t have a lot of time to shop and look around. It’s also never a good idea when I have two very hungry and tired littleContinue reading “Customer Service – not a job task, it’s a mindset!”